Customer Retention Specialist (Canvassing) - Bitung

Join Astra Credit Companies, a leading financial services provider in Indonesia, as a Customer Retention Specialist (Canvassing) in Bitung, Sulawesi Utara. In this dynamic role, you will play a pivotal part in driving customer loyalty and business growth by ensuring our customers remain satisfied and engaged with our services. Your daily tasks will involve visiting customers, understanding their needs, and providing tailored solutions to enhance their experience.

As a Customer Retention Specialist (Canvassing) at Astra Credit Companies, you will be part of a team dedicated to maintaining strong relationships with our customers. This role offers a unique opportunity to work in a vibrant and growing region, contributing to the success of a reputable company.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visit customers regularly to understand their needs and preferences.
• Provide personalized solutions and recommendations to enhance customer satisfaction.
• Build and maintain strong relationships with customers through effective communication.
• Monitor customer feedback and address any concerns promptly.
• Collaborate with the sales and customer service teams to ensure seamless customer interactions.
• Utilize CRM tools to track customer interactions and maintain accurate records.
• Participate in team meetings and contribute to the development of customer retention strategies.
• Stay updated with industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field.
• Proven track record in customer retention and relationship management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Proficiency in using Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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